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CQC Registered Manager

Reports to Managing Director (Nominated Individual)


The Registered Manager (RM) is responsible for providing operational management and leadership for the company by working with the directors and the team to deliver person centred, safe, effective, responsive, caring, well led services, which are fully compliant with all relevant regulations and legislation especially the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Employment Requirements

The role will be subject to employment checks which comply with the Health and Social Care Act 2008 (Regulations) Regulated Activities 2014, including regulations 7, 18, 19, and Schedules 3 and 4, as well as the Right to Work Checks set out by the UK Government.

Essential Functions

    1. Provides leadership and management to ensure that the mission and core values of the company are put into practice within the operational delivery of the services to all clients and customers.
    2. Direct and control the work and resources of the company and ensure the recruitment and retention of the required numbers and types of well-motivated, trained and developed staff to ensure that it achieves fully compliant and high-quality service delivery to all clients and customers.
    3. Input into to the delivery of the corporate and annual business plan and monitor progress against these plans to ensure that the company attains its objectives as a sustainable organisation, in as cost-effective and efficient manner as possible.
    4. Provide operational management of the team, to keep them aware of developments within the industry and ensure, along with the Directors, that the appropriate policies and procedures are developed to meet the company’s mission and objectives and to comply with all relevant legislation and regulations.
    5. Establish and maintain effective formal and informal links with clients, family, major customers, relevant local authorities, key decision-makers and other stakeholders to exchange information and views and to ensure that the company is providing the appropriate range of quality and compliant services.
    6. Support the representation of the company in negotiations with customers, suppliers, local government departments and other key contacts to secure the most effective contract terms e.g.: service user contracts, equipment, PPE and work wear.
    7. Deliver Quality Management systems and audits throughout the company to monitor and ensure compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and other relevant regulations and legislation e.g. Mental Capacity Act 2005.
    8. Deliver the implementation of equal opportunities policies in all aspects of the company’s work in compliance with the Equality Act 2010.
    9. Implement policies and procedures to ensure that the company complies with all health and safety legislation and regulations pertinent to the services and the organisation.
    10. Ensures development and implementation of effective and up to date Safeguarding Policies and Procedures which integrate with local safeguarding adult boards and national guidance, including:
      1. Staff Training
      2. Guidance for on types of abuse
      3. Escalation of concerns
      4. Referral guidance to local safeguarding teams
      5. Links to supporting policies e.g. Whistle Blowing Policy
    11. Ensure governance and audit processes are robust.
    12. Spearheads the development, communication and implementation of effective operational delivery and processes with all stakeholders including:
      1. Staff
      2. Commissioners
      3. Family
      4. And especially customers and clients receiving services.
      To develop plans and act on feedback to ensure continuous improvement and development of the services.
    13. Motivates and leads a high-performance team, recruiting and retaining members of the staff so the company can function fully and deliver excellent quality care.
    14. Manage the recruitment of carers, supervise and manage staff, achieve full compliance with CQC and maintain appraisals and supervisions.
    15. Assist the Directors in the active development, promotion and administration of the business, in order to ensure we provide a high-quality service to our clients and customers.
    16. Ensure that the Directors are fully informed of all matters pertaining to the efficient running of the business and management of service risks.
    17. Ensure the review and implementation of the companies updated policies and procedures to ensure regulatory and legislative compliance.
    18. Ensure all new policies, policy updates and changes are communicated to staff and training providers to ensure these are effectively embedded within the organisation and service delivery.
    19. Act and work in an open and honest manner, with integrity and transparency in line with Regulation 20 of the Health and Social Care Act 2008 (Regulations) Regulated Activities 2014.
    20. Identify coproduction opportunities working in partnership with clients and family, staff and other stakeholders to develop and shape the service.

Supervisory Responsibility and other functions


    1. To ensure all staff within the branch receive appraisals, training and supervision in line with the company’s policies and procedures, as well as regulatory and contractual requirements. These must be both on time and include performance management where appropriate to ensure staff competence and appropriate behaviour and standards.
    2. All visit and staff scheduling is up to date and all visits are covered with appropriately qualified and skilled staff to meet the service users social and health care needs.
    3. To provide emergency cover if there is insufficient staff.
    4. To ensure there is sufficient administration staffing cover to answer all enquiries via telephone or email.

Staff Management:

    1. To provide direct management and supervise all staff, either directly or through delegation to other members of the management team.
    2. To ensure that all staff are provided with appropriate levels of supervision when working in line with CQC guidance and Company Policy.
    3. To ensure that all staff are provided with appropriate levels of training and supervision at all times and this training is kept up to date and in line with current best practice and guidance.
    4. Recruitment of staff to ensure sufficient staff are available to cover hours required by clients in a safe and efficient manner.
    5. To interview applicants and ensure their employment checks are in place which comply with the Health and Social Care Act 2008 (Regulations) Regulated Activities 2014, including regulations 18, 19, and Schedules 3 and 4, as well as the Right to Work Checks set out by the UK Government.
    6. To assist in staff training including contributing to induction, in service and Care Certificate training, including signing off staff as competent to practice.
    7. To ensure that client and staff records are maintained and that information is held in accordance with Company policy and prevailing statutory regulations including the Data Protection Act 2018.

Service Delivery:

    1. To ensure that Client services are delivered and reviewed in accordance with CQC and relevant regulations/legislation.
    2. To ensure that the requirements of the individual Client’s care is assessed in line with the Client’s social and healthcare needs, referring agency information, Clients and family input and health and social care professionals input and information.
    3. To monitor the volume and nature of work undertaken and ensure staffing levels and competencies match client and company needs.
    4. To monitor quality of services delivered and develop continuous improvement plans.
    5. To liaise with other agencies/professionals as appropriate. To ensure that Client records are maintained and that information is held in accordance with Company policy and regulation.

Quality Standards:

    1. To ensure that staff are following all procedures and policies as laid down by the Company e.g. regular spot checks.
    2. In conjunction with Directors to undertake, as required, review of systems, policy and procedures as appropriate.
    3. In conjunction with Directors ensure that quality processes are undertaken, including the annual Quality Audit, Monthly QA and Audit Procedures, and working with all company managers to review and analyse the response from quality procedures.
    4. Agree with the MD actions plans to resolve issues, implement and cascade actions to address and rectify concerns identified across the company.
Job Category: HRM
Job Type: Full Time
Job Location: UK

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